Privacy Policy for MATE OFFICE

Last update: 1st of May 2021

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MATE OFFICE Scomm values your privacy. We are committed to maintaining your trust by protecting your personal information. This Privacy Policy (“Policy”) describes how MATE OFFICE collects, uses, discloses and otherwise processes your personal information in connection with your use of our websites (“Web Services”), applications (“apps”) or any other service that refers to or links to this Policy, as well as any offline products, programs, courses and services (collectively referred to as our “Services”).

In the context of its own activities exclusively, Mate Office may process the personal data of its users. Mate Office undertakes to comply with all regulations, whether national or international and more specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data. All personal data collected are treated in a confidential manner and will be used strictly in the framework of the company’s activity in order to protect and respect privacy.

We want to help you build, and not just support you, through our services. Before using our Services, please read this Policy in its entirety to help you make informed decisions about your relationship with us.

Data collected

1. Data you provide to us

We collect various data that you send us voluntarily:

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• The use of the various forms of the site sends us information that is kept (most often, the name, telephone number, email address, and message).

2. Data collected automatically

​In addition to the data you voluntarily provide to us, we automatically retrieve data:

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• ​Your IP address;

• Various information about your software and hardware (screen resolution, operating system and version, browser and version, and browser language);

• In case a computer is used to access the site, various information about your computer (the color depth of the screen, the presence of flash and its version, and the presence of Java);

• In case a mobile device is used to access the site, various information about your mobile device (the input selector, the internet service provider, the make and model of the phone).

• Various metadata such as the URL of the page you visit, the time you visit it and how long you stay on it;

• The channel through which you arrived on our site (direct access, search engine,social network, newsletter, commercial offer, external site or advertising);

• The referring URL that brought you to our site;

• In case you came to the site through a search engine search, the keyword used to find the site.

 
3. Use of collected data

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• The various data submitted via the contact forms are used to get in touch with you;

• If you have agreed to receive our newsletter by email, your email address will be used so that you can receive it;

• Your IP address is used to:

  • Provide you with access to the site;

  • Know from which location (city) you visit the site;

  • Protect us from attacks;

• Data about your software and hardware is used to:

  • Better understand the tools used by users of the site for statistical purposes and to improve the site;

• Metadata such as URL, time of visit, length of visit, channel used, URL reference and keyword search are used to:

  • Perform statistical monitoring of the site;

  • Identify possible problems on the site (page inaccessible, page incorrectly referenced/positioned, problem in the purchase tunnel, etc.);

  • Identify what works well (relevant keywords, good site optimization, etc.).

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4. Shared Data

In addition to ourselves, here is who has access to the collected data:

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• Google (the Google Analytics tool collects the stated data).

 
Through the use of our services, these same data can be retrieved by:

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• Wix (host);

 
Under no circumstances do we sell your personal data.
Apart from this, we do not disclose your personal data to third parties, except if (1) you request or authorize disclosure; (2) disclosure is required to process transactions or provide services you have requested; or (3) we are compelled to do so by a governmental or regulatory authority, in the event of a judicial requisition, summons or other similar governmental or judicial requirement, or to establish or defend a legal claim.

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5. Durée de conservation des données

 

• Les données stockées sur Google Analytics sont conservées 26 mois ;

• Les données envoyées depuis les formulaires de contact sont conservées jusqu’à demande de suppression

 

6. Liens vers d’autres sites

 

Ce site contient des liens vers d’autres sites. Nous ne pouvons être tenus pour responsable des pratiques de confidentialité ou des contenus d’autres sites.

 

7. Sécurité

 

Afin d’assurer la sécurité de notre site, nous avons mis en place diverses mesures :

 

• Chiffrement HTTPS du site avec un certificat TLS, afin de sécuriser les échanges entre le navigateur et le site ;

• Hachage des mots de passe.

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8. Advertising

We do not display any advertising on our site. Newsletters and advertising offers by e-mail.

9. Unsubscribe

An unsubscribe link is available in every newsletter or commercial offer you receive by email.
 
10. Statistics

The emails we send contain trackers that allow us to know how many messages we open, clicked links, unsubscribes and “spam” (data we use for statistical purposes).

11. Cookies

Order management requires the use of cookies. Non-personal information is stored by this system of cookies (text files used to recognize a user and thus facilitate his use of the site). These have no meaning other than their use on the website www.mate-office.com. The consent period for cookies is 13 months. After that, you will be asked again.

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12. Your rights

In accordance with the provisions of the General Data Protection Regulation since 25 May 2018, any user has a right of access, rectification and opposition to personal data concerning him. If you wish to make use of it, we invite you to make a written request accompanied by a copy of the identity card of the account holder.

Regarding the data we have about you, you can, at any time:

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• Request access to the data;

• Request the rectification of data;

• Request the erasure of data;

• Request the limitation of data processing;

• Object to the processing of data.

Contact us

You can contact us:

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• By email: info@mate-office.com

• By phone: +32470107561

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